Job Summary

We are seeking a skilled AWS Cloud Infrastructure Support Engineer (L1/L2) to join our Managed Services team. The role involves providing 24x7 operational support for cloud-hosted environments, ensuring high availability, performance, and security of AWS infrastructure for multiple clients. The candidate will be responsible for incident resolution, monitoring, troubleshooting, and escalation support within defined SLAs.

Key Responsibilities

L1 Responsibilities (Primary Support / Monitoring)

• Monitor AWS cloud infrastructure using monitoring tools (CloudWatch, Datadog, etc.)
• Respond to alerts, incidents, and service requests in a 24x7 shift model
• Perform initial triage and categorize incidents (severity assessment)
• Execute predefined runbooks and operational playbooks
• Handle basic troubleshooting of:
  • EC2 instance health
  • EBS volume status
  • ELB / ALB connectivity issues