Responsibilities

• Lead, coordinate and manage user acceptance testing for retail banking applications.
• Understand user requirements, review functional specifications and plan testing to ensure adequate coverage.
• Manage end‑to‑end testing, ensuring quality test verification, documentation, defect reporting, issue resolution, and progress tracking in a timely manner.
• Support business/operation users in operational readiness, pilot runs, health checks and post‑implementation activities.
• Develop system functionality documentation, user training manuals, target operating models, and other relevant documentation.
• Analyze and provide support or relevant input on production issues and/or customer complaints channeled via support staff/helpdesk.
• Participate in country and group‑level projects as assigned.
• Identify and initiate improvements in test processes and execution.
• Ensure application parameters are...