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AVP, Privilege Banking Service Manager

Company

UOB

Location

, johor, malaysia, Malaysia

Type

Full-time

Job Description

This hiring initiative spans three locations—two based in the Southern region of Malaysia and one located within Greater Kuala Lumpur.

  • Manage walk‑in traffic and overall crowd control at the branch
  • Oversee end‑to‑end customer journey and ensure service standards are met
  • Handle customer enquiries on banking products and services with proper follow‑up
  • Promote and support digital banking adoption, including PIB/TMRW enquiries
  • Assist customers with digital banking navigation and issue resolution
  • Investigate and escalates customer complaints, fraud, and dispute cases
  • Drive branch service initiatives, campaigns, and service culture engagement
  • Conduct service‑related briefings and staff updates
  • Process and authorize frontline banking transactions (e.g. fund transfers, TT, RENTAS, PDCR)
  • Perform callback confirmations, account opening, and Safe Deposit Box acce...

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