Enhance event experiences as an AV Operations Manager with Encore, focusing on leadership, customer service, and operational excellence in a dynamic hotel environment.
This role requires managing floor operations to exceed client expectations while supervising a team of technicians. With a strong emphasis on performance management, customer service, and inventory control, you will ensure seamless equipment delivery and exceptional service at premier events. Your leadership will drive team development and client satisfaction through effective training and communication.
Key Responsibilities:
• Manage daily workflow of technicians and operations
• Ensure timely delivery of equipment and services
• Supervise team scheduling and performance management
• Maintain inventory control and safety protocols
• Establish positive relationships with clients and vendors
Requirements:
• High School Diploma required; Bachelor's preferred
• 4+ years in AV and customer servi...