Automotive Service Advisor

Company

Sheehy Auto Stores

Location

أبو ظبي, United Arab Emirates

Type

Sheehy Nissan Of Manassas

Responsibilities

Attitude is everything—greet service department customers promptly and courteously

Listen to each customer and articulate repair needs to techs

Present recommended/additional services using low-pressure, high-integrity methods

Provide accurate estimates of repair/maintenance costs

Adherence to dealership policy on customer vehicle care and operation

Follow up on each repair and keep customers informed of the progress

Sell and manage extended warranties

Inspect repair quality and ensure that all work is complete

Notify customers when vehicles are ready for pickup

Review and explain repairs and associated costs to customers

Handle minor customer concerns and complaints

Keep the Service Manager informed of all problems and potential problems

Maintain Customer Satisfaction Index (CSI) scores by dealershi...

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