Responsibilities

• Serve as the first point of contact for customer inquiries via phone, email, or in person.
• Handle complaints professionally, aiming for a prompt and satisfactory resolution.
• Maintain accurate records of customer interactions and transactions.

• Relationship Management
  • Develop and nurture long-term relationships with clients.
  • Follow up with customers to ensure service quality and satisfaction.
  • Provide personalized service to high-value customers.

• Issue Resolution
  • Investigate and resolve customer issues efficiently.
  • Coordinate with internal departments to ensure timely solutions.
  • Escalate complex issues to management when necessary.

• Customer Experience Improvement
  • Gather feedback from customers to improve services.
  • Recommend process improve...