Responsibilities

• Monitor the performance of all AFCS hardware and software, including Ticket Vending Machines (TVMs), Automatic Gates (AGs), Passenger Service Terminals (PSTs), and handheld validators.
• Develop and execute preventive maintenance schedules and handle emergency repairs of AFCS components at the revenue line.
• Perform component‑level troubleshooting, repair, and testing of fare collection equipment.
• Track KPIs such as system availability, transaction speed, and maintenance response times, providing reports on system health.
• Ensure data integrity in transactions, compliance with security standards for payment systems, and smooth interface with bank systems.
• Prepare technical manuals, maintenance reports, operating procedures (SOPs), and training documentation for staff.
• Supervise and coordinate with AFC subcontractors and vendors to ensure compliance with quality and service requirements.
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