OurclienthasanimmediaterequirementforanexperiencedAVTeamLeadertojointheirLondonteam.Thisisafantasticopportunityforahigh-calibreprofessionaltoplayapivotalrolewithinanestablishedoperation,withrealscopetoshape,develop,andcontinuouslyimprovetheserviceoffering.
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KeyResponsibilities:
Primarypointofcontactonsiteforourclient.
Staffleadershipandmentorshiptotheonsiteteam/sandrota.
Providecomprehensivereportingtotheservicedeliveryandaccountmanager.
Providingaseniorleveloftechnicalsupportatthepointofescalation.
OperationalCoordinationbetweenteamsincludingthetechnicalhelpdesk,fieldservice,projectsteamsandclientliaison.
Toworkwithtechnicalteamstoprovideaccuratetechnicaladvicewhenrequired.
Tocarryoutdetailedregularroomchecks.
MeetingroomsupportforVIPs.
Coordinationofsoftware/firmwareupgrades.
ProvidetechnicalsupporttoAV/VCusers.
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