Job Description
• Provide at the elbow support for EpicCare Ambulatory and Cadence in outpatient clinical settings
• Support front desk / patient access staff with scheduling, check in, registration, and appointment workflows using Cadence
• Support clinicians and clinical staff with EpicCare Ambulatory documentation, chart navigation, and daily workflows
• Deliver clear, professional, and patient training to end users with varying levels of Epic experience
• Answer workflow questions, reinforce best practices, and assist users in resolving issues in real time
• Identify common user challenges and escalate system or build related issues to the appropriate team as needed
• Travel between multiple Long Island locations as required to provide onsite support coverage
• Maintain a positive, service oriented presence during a high visibility support period

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