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Associate Service Delivery Manager

Company

Saaki, Argus & Averil Consulting

Location

Chennai, India

Type

Full-time

Associate Service Delivery Manager (ASDM)

Location: Chennai / Bangalore 

Mode: Hybrid

Experience: 18–20 Years

Domain: Healthcare / Lifesciences (Payer preferred)

Role Summary

Looking for an experienced ASDM to drive offshore delivery, governance, client engagement, and P&L for healthcare/lifesciences programs. The role will work closely with onsite teams to ensure delivery excellence, operational efficiency, and business growth.

Key Responsibilities

  • Own offshore delivery governance across multiple programs
  • Act as SPOC for delivery and align with onsite stakeholders
  • Manage client communication and support MBRs/QBRs
  • Track KPIs, SLAs, and drive continuous improvement
  • Ensure quality, process adherence, and cost optimization
  • Lead team performance, capability building, and resource planning
  • Manage P&L, s...

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