Associate Service Delivery Manager (ASDM)

Location: Chennai / Bangalore

Mode: Hybrid

Experience: 18 20 Years

Domain: Healthcare / Lifesciences (Payer preferred)

Role Summary

Looking for an experienced ASDM to drive offshore delivery, governance, client engagement, and P&L for healthcare/lifesciences programs. The role will work closely with onsite teams to ensure delivery excellence, operational efficiency, and business growth.

Key Responsibilities

• Own offshore delivery governance across multiple programs
• Act as SPOC for delivery and align with onsite stakeholders
• Manage client communication and support MBRs/QBRs
• Track KPIs, SLAs, and drive continuous improvement
• Ensure quality, process adherence, and cost optimization
• Le...