PRINCIPAL RESPONSIBILITIES: 1.Customer Service A point of contact to provide end to end (E2E) customer service Handle customer problem and job service Tracking and follow up customers' queries
2.Provide consultation to customers on bank's products/services' specifications and assist customers on banking transactions such as:-
a) Account Opening Operation Preparation of various business application form documents Coordinate and work closely with Operation Team to complete customer's queries Meeting customer with Relationship Manager to provide onsite support. b) Account Closure Signature verification, arrange closure of accounts and funds remittance. c) Pricing Assist Term Deposit interests rate fixing d) Transaction & Receipt Support and assist business units/support team on: Customer transaction information or notification of exceptions Transaction processing, tracking, control, inquiry, advices, etc. Monthly statement or transaction advices Fax transaction (Codefax) Mailing Han...