PRINCIPAL RESPONSIBILITIES:

1.Customer Service

• A point of contact to provide end to end (E2E) customer service
• Handle customer problem and job service
• Tracking and follow up customers’ queries

2.Provide consultation to customers on bank’s products/services’ specifications and assist customers on banking transactions such as:-

a) Account Opening Operation

• Preparation of various business application form documents
• Coordinate and work closely with Operation Team to complete customer’s queries
• Meeting customer with Relationship Manager to provide onsite support.

b) Account Closure

• Signature verification, arrange closure of accounts and funds remittance.

c) Pricing

• Assist Term Deposit interests rate fixing

d) Transaction & Receipt