Associate/ SA, Communications and Knowledge Management Manager, Customer Centre, Group COO-(WD81814)

Role Overview:

Under the direct supervision of the Customer Experience and Innovation Business Development Lead, the Communications and Knowledge Management Manager is responsible for executing the communication strategy within Customer Centre. This position will work with the various stakeholders; mainly the Client Services team, MTJs and PWeb Team to ensure all communication relating to project / initiative launches and processes is delivered timely and understood across the users in Customer Centre.

Key Responsibilities:

To consistently meet and exceed the Customer Centre targets set (KPI) without compromising on quality of service delivery. 

Cross-Team Collaboration: • Collaborate closely with various teams across Customer Centre (CSMs, Operations, Assurance Specialist, Customer Relations, Training, WFM, Risk and Control) to ensure seamless...