**Requisition number:** 2371596
**Job category:** Technology

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**

**Primary Responsibilities:**

+ Bot Governance
+ Lead bot governance across Azure and GCP platforms, ensuring quality, compliance, and readiness for all Conversational AI and voice bot releases
+ Validate NLU/NLP performance, intent accuracy, training data quality, and GenAI/LLM prompt behaviour
+ Use Infra...