Associate Project Management and Transformation (BPO) | Eastwood City

Hybrid - Quezon City | 3-5 Yrs Exp | Bachelor | Full-time

Job Description

• Collaborate with the Senior Manager to define project objectives, deliverables, and success metrics.

• Assist in creating and maintaining detailed project plans, tracking timelines, budgets, and resources.

• Act as a point of contact for project updates, facilitating communication between stakeholders and the project team.

• Conduct risk assessments and work with the Senior Manager to develop and implement mitigation strategies.

• Coordinate with internal teams, including operations, IT, and quality, to ensure alignment with project goals.

• Support the development and documentation of business requirements, ensuring clarity and alignment across teams.

• Leverage automation, speech analytics, AI technologies, and CCaaS solutions to drive project success and transformatio...