Role

Mintel users rely on us to connect them quickly and accurately with the insight they need to make better business decisions. With a broad portfolio of data, tools, and methodologies, it can take time to learn how to get the most from the platform.

This role has two core functions:

• Triage and respond to support tickets — Handle incoming client and internal chats/tickets, resolving where possible and routing to the right subject‑matter expert (SME) as needed.
• Translate and maintain help content — Turn technical product and engineering documentation into clear, client‑friendly help articles and in‑product guides that support our global user base (100,000+ users) at scale.

What You’ll Do

• Triage incoming client and internal chats/tickets, resolving where possible and routing to the right SME as needed. Most queries will come from sales and client success teams, with escalations to other teams as required. <...