Purpose

The Associate Member Services Representative (MSR) is an entry-level position intended to provide team members with foundational knowledge of SECU branch operations.  Associate MSRs perform routine branch duties and follow standard branch procedures. They are responsible for providing exemplary member service by responding to member inquiries by telephone and in person, including functions such as cash box management, account origination and maintenance.

Performance Expectations and Essential Responsibilities

• Attend Excel and Elevate – New Employee Training (E&E). 
  • The following Core Modules will be completed after E&E and subsequent training sessions:

• Checking Accounts
• Member Eligibility
• Money Market Share Accou...