NYBG J ob Description

Title Reports t o

Associate Manager of Membership

Director of Membership

Position Summary :

The Associate Manager of Membership will w ork as part of a team in a fast-paced environment to manage relations with members, including phone and written customer service communications, data entry, managing the logistics of member programming , and marketing emails . Strong interpersonal skills and excellent organizational skills are essential.



Specific Duties & Responsibilities :

Customer Service & Administration

+ Provide exceptional customer service to members via phone and email, including relaying information on garden events, programs, membership, and finalizing membership sales.

+ Collaborate with colleagues to ensure the highest level of m ember satisfaction and r esolv ing customer service issues.

+ Update membership database accu...