We are currently seeking an Associate Manager, Digital CX for one of a top tier motor vehicle manufacturing business in Dubai.
Main Responsibilities CRM Strategy, System Rollout & Distributor Governance - Conduct comprehensive analysis of distributors’ CRM practices and Dealer Management Systems (DMS).
- Identify gaps, inefficiencies, and improvement opportunities to enhance customer journey continuity.
- Evaluate CRM solutions and support the development and improvement of the regional CRM/DMS platforms across selected markets.
- Support distributors in improving CRM systems and processes for a seamless end-to-end Customer Experience Journey (CXJ) from awareness to loyalty as defined by Kia.
- Coordinate between Kia and distributors during CRM wireframing, system rollout, and integration phases.
- Ensure standardized CRM processes are embedded across markets in line with Kia direction and CX objectives.