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Associate Customer Service Representative

Company

Highmark Health

Location

United States, United States

Type

Full time

Description

: 

JOB SUMMARY

This job handles customer inquiries by telephone and/or email and/or in person from individual members, groups, providers and brokers in a customer service center. Troubleshoots and resolves customer complaints. Ensures that responses to inquiries are completed timely and according to established service and quality standards.

ESSENTIAL RESPONSIBILITIES

  • Resolve customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner. 
  • Prepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution.
  • Meet all production, quality, and adherence standards. Attends all required training classes.
  • Elevate issues to next level of supervision, as appropriate.
  • Maintain accurate records, including timekeeping records.
  • Other duties as assigned o...

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