Drive operational excellence and elevate customer experience in a high-impact leadership role supporting a dynamic healthcare business. You will lead day-to-day customer service operations, optimize end-to-end order management, and strengthen cross-functional collaboration to deliver consistent, high-quality outcomes. This is an opportunity to shape processes, develop talent, and create measurable impact across Korea.

What You Will Do

+ Lead a team of customer service professionals, allocating work, monitoring performance, and ensuring delivery against defined targets
+ Lead and supervise daily customer service operations to ensure stable execution and adherence to service timelines
+ Manage end-to-end order processes including order entry, returns, backorders, and invoicing, ensuring accuracy and on-time fulfilment
+ Monitor order backlog and resolve discrepancies to maintain service levels and customer satisfaction targets
+ Support key accounts across d...