Respond to requests for technical assistance via phone, email or in-person (remotely or on-site). 

Under the Implementation Manager's direct supervision, deliver quality, timely and effective results on requirements gathering, documentation, workflow analysis and design, configuration, test case development, unit testing and prototyping.

Diagnose software issues and recommend the appropriate solution. Engage as a billable team member on 2-3 full-cycle functional or technical implementation projects by participating in client meetings on site; attending internal meetings, end-user prototyping and training; and assisting with other assigned tasks.

Engage as a team member by shadowing assigned staff on 1-2 implementation or upgrade projects.