Job Description
ROLE AND RESPONSIBILITIES:
Primary contact point for end users via phone/Chat/self-service tickets.Qualify and Open tickets for remediation of events.Triage Tickets to respective teams.Regular update and follow up on tickets in the queueFollow up tickets till closure.Ability to manage a variety of technically complicated tasks effectivelyExperience in Remote support and troubleshooting skills.Understanding of Basics Hardware accessories / devices and peripheralsShould be flexible for rotational shiftsExcellent oral and written communications skillsExposure in practicing ITIL standards for Infrastructure management. QUALIFICATIONS AND EDUCATION REQUIREMENTS:
A Bachelor’s / Master’s Degree in Computer Engineering, Information Technology
ITIL V4 Foundation training or certification