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Associate, Communications and Knowledge (FTC)

Company

Liverpool Football Club

Location

Liverpool, United Kingdom

Type

Fixed Term

About the role

We have an exciting opportunity for an individual to join our Liverpool FC team as a Associate, Communications and Knowledge on a FTC. 

You will be to produce and send clear and informative service communications from the Club to fans, working with department stakeholders to manage the creation and sign-off of comms. You will also provide content creation services to the Supporter Services team, such as maintaining standard response libraries, public FAQ and knowledge articles, and responses provided by chatbots or other automated services.

What will you be doing?

  • Manage the full end-to-end process for creating, approving, and sending service communications to fans.
  • Own the lifecycle of service communications: request intake, channel selection (email/SMS), content creation, data checks, stakeholder sign-off, testing, sending, and performance evaluation.
  • Ensure all communications align with LFC’s Tone of Vo...
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