Reports To:
Vice President
Location: Brooklyn, NY
What The Assistant Program Director Does:
- Understand all aspects of contract requirements and communicate this understanding to staff.
- Communicate with peers in other CAMBA shelters and external agencies on issues related to client progress and best practices.
- Work with staff to set realistic weekly and monthly performance targets in accordance with contract requirements.
- Observe direct reporting staff engaging with clients and/or supervisory staff.
- Conduct periodic internal file review and implement Quality Assurance measures as needed to ensure quality service delivery to clients (i.e.-address and investigate client complaints).
- Assist the Vice-President in providing oversight for all aspects of the program in his/her absence.
- Prepare reports and statistical informati...