Role Overview The Assistant Operations Manager supports the day-to-day operations of Dapur Penyet outlets, ensuring smooth service flow, consistent food quality, and a positive customer experience. Working closely with the Operations Manager, this role oversees team performance, manpower planning, and overall outlet efficiency, while supervising staff and handling customer feedback to maintain high service standards. The role also covers inventory control, cost management, and proper operational and administrative processes, while ensuring both front-of-house and kitchen operations meet company expectations.. Key Responsibilities Support the Operations Manager in overseeing daily outlet operations to ensure targets and service standards are consistently achieved.
Lead and supervise outlet teams, ensuring smooth coordination across front-of-house and kitchen operations.
Build and maintain strong guest relationships, ensuring a high level of customer satisfaction.
Handle guest f...