Overview An agile leader and a quick learner who can adopt changing dynamics easily to transform the teams. Responsibilities Manage/handle a department of 50 to 60 people. Smart execution of department operations within given resources, including leave and shift management. Enablement of resources for efficient executions as per their roles and responsibilities. Establishing and monitoring customer service standards by employing recognized and comprehensive benchmarks. Conducting progress and development meetings with staff. Strong follow up for on-going projects and their timely completion. Developing a performance driven team who can achieve their assigned targets. Creating a professional work environment where individuals are treated equally and fairly. Implementation of company policies & procedures. Timely reviews of KPIs, performance analysis, and actionable improvement areas. Training needs analysis and development of the staff for next level roles. Focus on operations improveme...