Assistant Manager/Manager, Operations and Cost Excellence (Business)
Roles and Responsibilities
Maintain a holistic understanding of audit programs, operational processes and cost saving initiatives to support effective audit execution and assessments Contribute to the refinement of the audit framework, SOP process standardization and enhancement initiatives by providing an operational and commercial perspective Liaise with local offices, RHQs, GHQ business teams, offshore stakeholders and process owners to obtain clarifications, supporting evidence, and business context for cases under review Conduct audit trainings and knowledge-sharing sessions for relevant stakeholders (including RHQs and local offices) to improve understanding of audit requirements and SOP expectations Leverage business and operational expertise to support audit activities, monitor audit progress and coordinate with other OCE team members throughout the audit life cycle Translate issues identified into clear...