you will manage stakeholders' enquiries and identify issues to provide relevant advice and resolution, to ensure a positive customer experience.
Responsibilities - Manage clients and stakeholders' enquiries and identify issues to provide relevant advice and resolution
- Provide support to the divisions on challenging cases
- Coordinate and facilitate family conferences between clients and service providers to work towards a positive resolution
- Support case assessment using the relevant tools and system access
- Familiar with the schemes and services and the healthcare options to provide relevant advice to clients and caregiver
- Ensure compliance to relevant information management policies and Personal Data Protection Act guidelines, process and requirements when accessing and sharing information
- Provide feedback and suggestion on process improvement to divisions
- Map processes and manage service improv...