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Assistant Manager, Quality & Compliance

Company

International SOS

Location

Hong Kong, Hong Kong

Type

Full-time

About us

Are you passionate about delivering exceptional service and creating memorable experiences? This is an amazing opportunity to join Aspire Lifestyles (a subsidiary of International SOS), the world's largest premium concierge and affluent service provider. The Aspire Lifestyles delivery model assists companies and some of the world’s most premier brands to drive loyalty and create value in their customer portfolios.

Your Role:

  • Implement and maintain quality standards to provide teams with best practice guidelines required to serve our clients and customers

  • Conduct quality reviews of team member interactions across all inbound and outbound channels on a regular basis and conduct coaching

  • Investigate on defects and complaints to provide and enforce initiatives to improve the service standards and drives a greater customer satisfaction

  • Support to manage, track, investigate and revie...

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