Position Title

Assistant Manager, ITBP PSS RIT

Report To

Lead, PSS Centre of Excellence

Position Summary

This role is responsible to act as a subject matter expert in Passenger Service Systems (PSS)—specifically Amadeus and Navitaire—covering reservation, ticketing, Departure Control Systems (DCS), and related impacted systems. Provide recommendations to Malaysia Aviation Group (MAG) Business Units (BU) on functional changes to improve efficiency and maximize system capabilities.

Key Accountabilities

• Technology Implementation & Optimization: Lead end-to-end integration of new technologies, conducting system studies and identifying Free of Charge (FOC) features to maximize business value.
• PSS Functional SME: Serve as the Subject Matter Expert for Reservations and Ticketing modules, validating all system enhancements and change requests.
• End-to-End Testing Management: Manage the full User Acce...