**Description:**

+ 组织每天所在班次的例会，宣布每天的住房率、到店客人、离店客人、会议宴会以及需要特别注意之处。

Conducts daily pre-shift
briefings to associates on room occupancy, arrival and departures, functions/
event and special attention that is needed.

+ 在日常运营中与客房部及其他各部门保持紧密的联系。

Liaises with
Housekeeping and other related departments on daily operations.

+ 礼貌并高效的处理客人的要求及投诉，需要时要向前厅部经理汇报，并且确保及时跟进。

Handles guest
enquiries in a courteous and efficient manner and reports guest complaints or
problems to Front Office Manager for necessary action and assure follow up with
guests.

+ 与客人建立并保持良好的宾客关系。

Establishes a
rapport with guests, maintaining good customer relationship.

+ 确保收银程序能按照严格的标准执行，确保每一个程序符合酒店内部及财务部所制定的政策及程序要求。

Ensures that the
cashiering procedures are strictly adhered to and that all floats are used
appropriately in accordance to Policies & Procedures set by the Hotel and
personnel with access to floats ...