ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Other duties may be assigned.
Operational Leadership - Lead daily outlet operations across all meal periods in alignment with Forbes 5-Star standards
- Ensure service consistency, readiness, and flawless execution across all service areas
- Uphold and continuously improve Standard Operating Procedures (SOPs), service sequences, and brand standards
- Maintain a strong floor presence, monitoring service quality and guest satisfaction
- Ensure accurate execution of promotions, events, and special dining experiences
Guest Experience & Relationship Management - Personally engage with guests to deliver anticipatory, personalized, and emotionally engaging service
- Resolve guest concerns with professionalism, empathy, and discretion
- Monitor guest feedback, trends, and satisfaction metrics to drive continuous improvement
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