Daily Housekeeping Operations

• Supervise daily housekeeping operations, including room cleaning, public area maintenance, and laundry / linen services.
• Ensure adherence to cleanliness standards and brand requirements.

Staff Supervision and Training

• Manage and guide housekeeping staff, such as Room Attendants, Public Area Attendant, and Laundry / Linen Attendant.
• Conduct training sessions to improve skills, ensure compliance with safety protocols, and maintain service quality.

Guest Experience

• Handle guest requests, complaints, and feedback professionally.
• Ensure rooms and public areas meet guest expectations, especially for VIP, IHG Ambassador & Handle with Care guests.
• Deliver IHG True Hospitality by Inspire and lead the team to provide exceptional service, ensuring all guests feel welcomed and valued.
• Drive Guest HeartBeat, continuously monitor guest ...