Assistant Guest Experience Manager (Russian/German Speaker) (19952)

We are seeking an enthusiastic Assistant Guest Experience Manager to join our Rooms Division team at One&Only The Palm Resort in Dubai. This role allows you to play an integral part in creating exceptional, personalised guest experiences across all resort touchpoints.

Key Duties and Responsibilities

• Support the management of guest experience operations across all resort touchpoints, ensuring a seamless journey from arrival to departure.
• Act as a key point of contact for guests, handling inquiries, special requests, and resolving concerns promptly and professionally.
• Assist in driving service excellence by maintaining and continuously improving guest satisfaction and service standards.
• Coordinate with Front Office, Housekeeping, Food & Beverage, and other departments to ensure cohesive and personalized guest experience.
• Monitor guest feedback,...