Assistant Front Office Manager
Embassy Suites by Hilton - Palmdale, California
Position Summary
The Assistant Front Office Manager assists in overseeing all Front Office operations, ensuring exceptional guest service, efficient hotel operations, and compliance with Hilton brand standards. This position supports the Front Office Manager in supervising front desk staff, resolving guest concerns, driving guest satisfaction, maximizing room revenue, and maintaining operational excellence. The Assistant Front Office Manager serves as the manager on duty when required and acts as a role model for Hilton hospitality.
Essential Duties & Responsibilities
Guest Service & Operations

• Ensure all guests receive exceptional service from arrival through departure.
• Oversee daily front desk operations including check-in, check-out, room assignments, and guest requests.