**Job Responsibilities**

+ Maintains a high level of customer service, hospitality, and professionalism.
+ Assists in daily operations of Front Desk, Concierge, Gift Shop, and Shipping/Receiving.
+ Supports team members in meeting and exceeding guest expectations.
+ Reviews and responds to daily Pass-On notes, Checklists, and Night Audit information.
+ Assists with preparing and distributing weekly Group Summaries.
+ Participates in weekly team meetings with Supervisors and the Group Rooms Coordinator.
+ Ensures effective communication between all departments.
+ Helps resolve guest, client, and staff concerns quickly and professionally.
+ Assists with reviewing Group Resumes and preparing teams for incoming groups and events.
+ Supports special billing processes, rate code understanding, and reservation accuracy.
+ Coordinates with staff to manage Out-of-Order rooms, special requests, room blocks, and guest profiles in OPERA.
+ Helps prepare st...