Responsibilities and essential job functions include but are not limited to the following:

• Assign sufficient manning to cater for daily operational needs
• Planning of VIP arrivals and departures and ensuring operational efficiency
• Develop and maintain strong guest relationships to ensure guest loyalty
• Handle guest issues when needed
• Meet, greet, rooming and service of all VIP guests
• Plan and review rosters to ensure productivity goals are met
• Ensure LQA service standards are in practice as set by the hotel at all times
• Conduct audit checks on colleague’s service standards and ensure compliance with hotel standards
• Responsible for all aspects of Guest Service and Guest Satisfaction that are generated and maintained on the Executive Club
• Monitor maintenance and development of the physical Executive Club product
• Facilitate preventive m...