Job Overview The incumbent will be responsible for carrying out day-to-day management and service of the client according to contractual agreement and ensure that quality service is provided cost-effectively to meet the evolving needs of the business.
Job Responsibilities - Provide contract/ operation/ service leadership and participates in developing and implementing consistent policies, procedures, controls in contract execution
- Maintain service level agreements and key performance indicators for services, review regularly in the light of changing business and operational needs
- Meet contractual manpower needs and standards – ensure proper induction program in place, skills upgrading, career development and retention
- Effective employee management and ensure compliance with local government legislation
- Drive employee and customer engagement process and improvements
- Ensure all statutory compliance and being...