We are seeking a high-performing, dynamic Assistant Customer Care Manager (ACCM) to join our growing BPO operations in Dubai. In this role, you will play a pivotal part in leading day-to-day customer care operations, driving team performance, and ensuring the highest standards of service delivery for our clients.
Key Responsibilities - Operations Manageme nt: Oversee daily customer care operations, ensuring all key performance indicators (KPIs), service level agreements (SLAs), and quality targets are met or exceeded.
- Team Leadership & Developme nt: Mentor, coach, and manage Team Leaders and Customer Care Executives. Conduct regular performance reviews, identify training gaps, and foster a highly motivated team culture.
- Client & Stakeholder Manageme nt: Act as a key point of contact for clients, participating in operational reviews and translating client requirements into actionable team goals.
- Process...