The Assistant Branch Head supports the Branch Head in managing daily branch operations, achieving business targets, and ensuring excellent customer service. This role involves supervising staff, maintaining compliance with company policies, and contributing to the branchs growth and profitability.

Responsibilities

• Assist the Branch Head in overseeing daily branch operations and administration
• Support the implementation of business strategies to achieve branch targets
• Supervise, guide, and motivate branch staff to ensure high performance
• Ensure excellent customer service and handle escalated customer issues
• Monitor sales performance, operational efficiency, and service quality
• Ensure compliance with company policies, procedures, and regulatory requirements
• Prepare and review reports related to sales, operations, and staff performance
• Assist in staff training, performance evaluations, and disciplina...