Looking for an experienced applicants well versed with a busy banquet operations and able to lead a team.

Main Duties

Customer Service

- Ensures the delivery of brand promise and provides exceptional guest service at all times.
- Provides excellent service to internal customers in other departments as appropriate.
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Maintains positive guest and colleague interactions with good working relationships.
- Establishes a rapport with guests maintaining good customer relationships.

Financia

- lAssists to improve productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines
- .Assists to ensure that the restaurant is operated in line with maximising profit while delivering on the brand promise
- .Assists the Assistant Ge...