Asset Recovery Specialist

Overview

The primary responsibility of the Asset Recovery Specialist is to ensure prompt return of Industrial Scientific Assets. The overall goal is to provide the best customer service to internal and external customers every transaction, every time.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assist customers to ensure prompt return of Industrial Scientific's assets

• Review and analyze customer accounts to ensure contract billing and customer assets are in sync

• Construct invoicing requests for unreturned assets, working with Accounting Department as needed

• Document customer information from phone calls/emails

• Track unresolved asset cases and provide updated information regarding contact with the customer

• Provide quality telephone and email support with a high degree of customer service and timeliness

• Must be able to approach all customer-related situations in a ...