Key Roles and Responsibilities:
Actively manage customer asset data in the Asset Relationship Management System (ARMS) to support the timely delivery of printer consumables to MPS customers. Generate timely and accurate billing details for monthly/quarterly invoice generations. Deliver above satisfactory performance regularly on the preset Key Performance Indicators for Quality, Ticket/Transaction Timeliness, MMR percentage and Invoice generation Timeliness. Support customer account rollouts and integration into the Lexmark MPS model where tasks include the asset data verification, system uploading, agreement and entitlement association, execution of special handling instructions. Ensure that contractual compliance is maintained for managed accounts in all day-to-day transactions and work with Geography counterparts for continued services during amendment phases (new models added, price changes, expans...