**Description:**

Reservations Supervisor will serve as a day-to-day role model to new and existing reservations agents. Said individual will demonstrate and execute departmental procedures by ensuring that the culture and guidelines of Miraval are met. In addition to that, one must ensure that the team is meeting and/or exceeding budgeted goals for the department.

**Essential Functions:**

- Must create a positive, energetic working environment by maintaining high morale and productivity.

- Implement and manage all processes related to the effective handling of inbound guest calls and outbound calls.

- Assist in creating a high performance, revenue generating team through consistent development, training and coaching of Reservations Agents and Advisors.

- Develop and leverage a team of people with unique talents and a variety of strengths to maximize effectiveness of the department statistical measurem...