Areas of Responsibility: Customer Experience o Support management of customer experience activities to ensure customer loyalty o Ensure that the visual presentation of all stores represents the brand image as per company directives o Manage customer interactions, complaints and requests Business Leadership o Develop effective business plans to address performance challenges o Invite feedback and seek continual personal development opportunities o Be aware of competitor activity and local market trends and conditions o Make appropriate and innovative recommendations to drive the business forward Lead, Develop and Retain Team Members o Create a positive and enabled environment for team members o Develop and coach the team o Effectively manage performance through compliance with internal performance development processes, the Wellness Training Academy and any required IR interventions Store Performance o Achieve and exceed targeted sales and profit targets o Achieve and exceed gross p...