Daily monitor the customer accounts in your assigned portfolio to identify invoices that are overdue, and coming due invoices, and reach out to customers to ask them about these invoices.
Timely and accurately submit all customer specific documentation requirements to secure payment.
Take proactive actions to encourage timely customer payments by sending statements to customers and developing a professional relationship with the customer’s AP team.
Timely research all disputes/short payments/credits brought to your attention by the cash application team or by the customer.
Timely act upon the resolution of identified customer disputes by either reaching out to order management, sales reps or tax team.
Timely escalate the resolution of identified customer disputes for which you have not achieved traction, by following up with the senior collector or lea...
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