Job Summary:

Under direct supervision, performs variety of receptionist, office, clerical and patient attendance duties; makes and answers calls; schedules and/or reschedules appointments; enters appointment data in computer.

Essential Responsibilities:



+ Greets patient in courteous and business-like manner; registers patients in computer; generates forms accurately (e.g. correct provider codes, pertinent health plan/non-plan data); verifies health plan eligibility; refers more difficult or complicated cases to membership service; assists or directs new health plan members to membership service to determine health plan coverage and ensure proper extension of benefits; completes account verification forms as necessary.


+ Ensures adequate amount of registration supplies and forms on hand; requisitions supplies as needed.


+ Gathers, analyzes, compiles and records data for routine, special and statistical reports or studies.