Responsibilities

• At all times, maintain a positive, empathetic, and professional attitude toward customers.
• Respond to customer inquiries as soon as possible.
• Use various channels to communicate with customers.
• Recognize and resolve customer complaints.
• Know our products inside and out to respond to questions.
• Process orders, forms, applications, and requests.
• Keep track of customer interactions, transactions, feedback, and complaints.
• Communicate and coordinate with coworkers as needed.
• Provide feedback on the customer service process's efficiency.
• Be in charge of a group of junior customer service representatives.
• Provide professional customer service and ensure customer satisfaction.
• Meet sales targets.
• Follow procedures and policies.

Requirements

• A high school diploma, a general education degree, or an equivalent...